Infrastructure Engineer - Citrix

Infrastructure Engineer - Citrix

The position for a Citrix Infrastructure Engineer is based within the Infrastructure and Security - End User Compute team (EUC) with a leading Retail client in Bracknell.

Essential Responsibilities:

  • Define and deliver client infrastructure components on complex projects
  • Following existing processes to provide 3rd line Operational Support for all client owned platforms.
  • Ensure that all Operational support activities ( Administration, Incident & Problem Management ) are performed to high quality and agreed timescales.
  • Create all Operational Support documentation (Installation and support) for transition into ITSC 1st and 2nd line.
  • Assist in the implementation of project pilots and rollouts, to aid Operational understanding and transition.
  • Build strong relationships with team colleagues, customers, stakeholders and suppliers
  • Communicate progress to all customers, around Incident , Problem, and Change handling via Service Now.

Essential Technical Skills:

  • Citrix virtualisation platforms ( Administration & Operational Support )
  • Airwatch EMM (Products / Profiles and app deployment)
  • VMWare desktop virtualization platforms

Essential Business Skills:

  • Ability to communicate/translate technology to non-technical customers/users
  • Ability to work with subject matter experts to compliment your own knowledge
  • Experience of working with third parties/suppliers

Desirable experience and technical / business skills:

  • Experience of working in the Retail sector and managing payment solutions (tills, self checkouts, scales) and stock management
  • Knowledge of SCCM 2012 and application deployment
  • Experience of using the Airwatch MDM platform for managing mobile devices
  • Knowledge of network capabilities (Proxies, VLANs, ACLs etc)
  • ITIL qualification(s)

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.