3rd Line Desktop Support Engineer / Senior Desktop Engineer

Job Ref: 50179763
Sector: Support & Administration
Date Added: 08 February 2017
  • Docklands, London, England
  • Competitive
  • Rebekah Wynne
  • 01618882511

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Senior Desktop Support Engineer / 3rd Level Desktop

My major client is looking to recruit a 3rd Line Desktop Support Engineer, on a permanent basis, at their site in Canary Wharf. The 3rd Line Desktop Support Engineer will be a technical specialist with experience dealing with critical business systems, demonstrating high levels of customer care and behaviour, and management of small projects as required,Responsibilities: - Development and transition of IT products and sub-systems into end-user and operational environments - Level 3 escalations for complex technical issues and root cause analysis - Effectively use and manage Service Now to handle and update calls - Demonstrate high levels of customer care behaviours at all times- Work across lines of service to ensure a coordinated approach to providing support for the customer.

The ideal candidate will have: - Demonstrable experience in providing 3rd line technical support for Desktop issues, operating within a complex environment, as a point of escalation for 2nd line Desktop Engineers

- Previous banking experience

- Experience in running small changes and projects

Please call or send your CV for further details.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age