Desktop Support | London Job PurposeWorking as part of a wider globalised IT support environment, the Local Support team is primarily responsible for the in...
Senior Desktop Support Engineer / 3rd Level Desktop
My major client is looking to recruit a 3rd Line Desktop Support Engineer, on a permanent basis, at their site in Canary Wharf. The 3rd Line Desktop Support Engineer will be a technical specialist with experience dealing with critical business systems, demonstrating high levels of customer care and behaviour, and management of small projects as required,Responsibilities: - Development and transition of IT products and sub-systems into end-user and operational environments - Level 3 escalations for complex technical issues and root cause analysis - Effectively use and manage Service Now to handle and update calls - Demonstrate high levels of customer care behaviours at all times- Work across lines of service to ensure a coordinated approach to providing support for the customer.
The ideal candidate will have: - Demonstrable experience in providing 3rd line technical support for Desktop issues, operating within a complex environment, as a point of escalation for 2nd line Desktop Engineers
- Previous banking experience
- Experience in running small changes and projects
Please call or send your CV for further details.
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