Service Desk Manager

Job Ref: 50182004
Sectors: Support & Administration, Service Delivery, Other
Date Added: 08 May 2017

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Service Desk Manager to work for a leading edge media company with plans for development and change within the Service Desk Function. Looking for a Service Desk Manager to lead departmental changes and transformations. Working in a cloud/DevOps environment you will be managing a team of 2nd and 3rd line engineers and resolving customer issues. As a manager you will be working to develop the team and align with new projects and prospects for the future of the company.

Main Responsibilities:

  • Managing the operational requirements of the team on a daily basis, to ensure support for the business at all times
  • Flexible to cover out of hours services and emergency cover
  • Working with Agents on a continual basis to improve the balance between telephony performance, technical fixes and customer care.
  • Be hands on and a mentor for more junior members of the team
  • Manage team projects and the handover/operational acceptance.

As a Service Desk Manager you will have a good mix of the following:

  • Through understanding of IT Service Support Processes and Procedures, ITIL Foundation certificated is highly desirable but not essential.
  • Knowledge of GoogleApps
  • Knowledge of Windows 7, Macintosh tools.
  • Knowledge of Active Directory administration
  • Understanding of Service Management Tools
  • Knowledge or interest in new technologies within Cloud and DevOps environments.
  • Leadership and organisational skills, leading a team supporting remote users for devices i.e. Desktop, Laptop, mobile, tablet, Mac etc..

This role will offer a competitive salary package including season ticket travel loans, pension scheme, healthcare etc..

For more information please contact Kimberley Miller on 0113 200 2207 or email your CV today at Kimberley.Miller@Lorien.co.uk

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age