Service Desk Manager

Job Ref: 50182004
Sectors: Support & Administration, Service Delivery, Other
Date Added: 08 May 2017

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Service Desk Manager to work for a leading edge media company with plans for development and change within the Service Desk Function. Looking for a Service Desk Manager to lead departmental changes and transformations. Working in a cloud/DevOps environment you will be managing a team of 2nd and 3rd line engineers and resolving customer issues. As a manager you will be working to develop the team and align with new projects and prospects for the future of the company.

Main Responsibilities:

  • Managing the operational requirements of the team on a daily basis, to ensure support for the business at all times
  • Flexible to cover out of hours services and emergency cover
  • Working with Agents on a continual basis to improve the balance between telephony performance, technical fixes and customer care.
  • Be hands on and a mentor for more junior members of the team
  • Manage team projects and the handover/operational acceptance.

As a Service Desk Manager you will have a good mix of the following:

  • Through understanding of IT Service Support Processes and Procedures, ITIL Foundation certificated is highly desirable but not essential.
  • Knowledge of GoogleApps
  • Knowledge of Windows 7, Macintosh tools.
  • Knowledge of Active Directory administration
  • Understanding of Service Management Tools
  • Knowledge or interest in new technologies within Cloud and DevOps environments.
  • Leadership and organisational skills, leading a team supporting remote users for devices i.e. Desktop, Laptop, mobile, tablet, Mac etc..

This role will offer a competitive salary package including season ticket travel loans, pension scheme, healthcare etc..

For more information please contact Kimberley Miller on 0113 200 2207 or email your CV today at

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age