Telephony Architect / Contact Centre Architect / Designer

Job Ref: 50182365
Sector: Design & Architecture
Job Type: Permanent
Date Added: 26 April 2018
  • Manchester, Greater Manchester, England
  • Competitive
  • Rebekah Wynne
  • 0161 888 2511

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Telephony Application Architect / Contact Centre Architect

We are currently seeking a contact centre Application Architect for a leading organisation based in Manchester City Centre.

The Architect will get the fantastic opportunity to be part of a global tech team that are responsible for one of the largest contact centre services in the UK.

As the Application Architect, you will be working in a high profile role focused on long term sustainability of the telephony platforms. You will be responsible for the creation and communication of the application architecture and roadmaps for the telephony and contact centre applications, with the ability to manage and sustain collaborative engagement and effective partnership with a wide range of senior stakeholders. You'll be joining an agile and collaborative team culture, with a real commitment to professional development and there'll be flexible working options to explore

You'll also play a crucial part in maintaining a high quality live service by coordinating speedy resolution of issues that have been highlighted by those teams that directly support our customers. Your work will involve collaborating closely with product owners, journey managers, release managers, development leads, developers, business change, solution design, environment management and other technical resources.

To be successful in this role, you will be a highly motivated individual with strong industry Architecture frameworks, such as TOGAF and Archimate, with specific knowledge in contact centre and telephony applications. You will hold strong leadership and communication skills, you'll be proficient with stakeholder management. Your experience will include substantial experience in defining application architectures and roadmaps for complex telephony and contact centre systems and experience in managing technology development and change delivery across telephony applications such as IVR, call steering and Cti.

Should this role sound of interest then please apply online for consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

26/05/2018 16:58:04