Role: Customer Service Team Leader / Call Centre Team Leader Location: TelfordI am currently recruiting on behalf of a leading Financial Services organisation that requires...
2nd Line Team Leader / Deskside Team Leader / Deskside Manager - Canary Wharf - Competitive Salary
*Must have previous banking or insurance experience
We are currently seeking a 2nd Line Support Team Leader for a leading banking client based at Canary Wharf.
The Team Leader will be responsible for ensuring the service is delivered effectively to the customer, through leading a team of engineers and maintaining the morale, motivation and productivity of the team.
This role is a mix of hands on and team leading so the Team Leader will be happy to remain hands on. The position will involve providing communication and an interface to Service Delivery Managers and end users, ensuring that best practice system and processes are followed and that an ethos of continuous improvement is followed across the teams to deliver better quality services to the customer. They will manage staff on a day-to-day basis, supporting performance development, managing leave and shift rotas and act as the first point of escalation. They will be required to escalate and report on incidents, problems, and escalations as necessary within the business.
The Team Leader will hold an expert knowledge & experience in appropriate area of technology support with excellent customer care skills. They will have a technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2003. They will hold excellent communication, interpersonal and customer care skills and the ability to work well under pressure and to tight timescales. They will have an understanding of ITIL Service Support and Delivery disciplines and methodologies and experience using a help desk call management system.
Please send your CV for further details.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age