1st/2nd Line IT Support Contract


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Job Ref: 50183269
Sector: Support & Administration
Date Added: 04 July 2017
  • Coleford, Gloucestershire, England
  • n/a
  • Henry Wilson
  • 0207 654 1117

1st/2nd Line IT Support Contract - Gloucestershire

My client a top FMCG company is currently looking to recruit an 1st/2nd Line IT Support to join a manufacturing team in Gloucestershire on contract basis.

The IT Network Infrastructure Engineer role will cover 1st-3rd line which includes answering phones, visiting customers and break/fix issues as well manufacturing application support and a level of infrastructure support.

Key skills and experience for the IT Network Infrastructure Engineer:

  • MS Windows 7, 8 and 10
  • MS Office 2010, 2013, O365
  • SCCM machine builds
  • Active Directory
  • iPad + iPhone support
  • Understanding MDM - currently we use AirWatch
  • Cisco VPN & CUCM
  • SAP (basic understanding)
  • Printer support
  • Audio Visual Support
  • Network patching and understanding
  • Any infrastructure knowledge would be advantageous
  • Any SQL knowledge would be advantageous but not necessary
  • Answering 1st line phone calls as well as desk visits
  • Logging tickets within ServiceNow
  • Some project work involved (infrastructure / Application)
  • Basic 3rd line knowledge

This is a contract role for an 1st/2nd Line IT Support working for a top company. To apply to the 1st/2nd Line IT Support Contractor please send a CV or call to discuss options.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age