IT Service Desk Analyst


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Job Ref: 50183723
Sector: Support & Administration
Date Added: 12 July 2017
  • London, England
  • £25,000 - £30,000 per Annum
  • Henry Wilson
  • 0207 654 1117

IT Service Desk Analyst, Angel, London - Permanent

My client is a consultancy company that specialise in the Public Sector/Healthcare who are currently looking to recruit a IT Service Desk Analyst.

The key experience and knowledge of the IT Service Desk Analyst include:

  • ITIL foundation level or equivalent.
  • Excellent communication skills and telephone manner.
  • Excellent organisational skills.
  • Strong knowledge of Microsoft based operating systems and applications with emphasis on Windows XP/7; Office 2010 and SharePoint. Windows 2012 Server
  • Excellent technical knowledge of client hardware, including laptop, Desktop, IP Phone, Smart Phone, Tablets, Network Wiring.

The key responsibilities for the IT Service Desk Analyst include:

  • Ensure that new database code meets company standards for readability, reliability, and performance
  • Review log and performance metrics and conduct routine performance tuning
  • Design indexes for existing applications, choosing when to add or remove indexes
  • When users complain about the performance of a particular query, help developers improve the performance of that query by tweaking it or modifying indexes
  • Conduct SQL Server lunch-and-learn sessions for application developers
  • Advise developers on the most efficient database designs (tables, data types, stored procedures, functions, etc.)
  • Writing and improving SQL Server T-SQL queries
  • Designing tables and picking data types

This is a Permanent role for a IT Service Desk Analyst working for a top company on a global scale. To apply to the IT Service Desk Analyst Role please send a CV or call to discuss.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age