1st Line Support / Service Desk / Customer Service Support

Job Ref: 50184394
Sector: Support & Administration
Date Added: 14 August 2017
  • Whitehaven, Cumbria, England
  • £16,500 - £17,500 per Annum
  • Karen Chamberlain
  • 0161 888 2505

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Are you dedicated and enthusiastic about Customer Services? Are you looking to develop your career within a reputable company?

My client, a leading IT Services organisation, is looking to recruit a Customer Services Executive to join their Internal Services team, on site in West lakes.

Working with a high volume customer base, your responsibility will be to provide a first point of contact and support for customer incidents and enquiries, taking ownership and responsibility for calls and managing them until the call in closed. This role will cover all aspects of the organisation and is key to our overall service delivery, specifically customer satisfaction.

We are looking for a driven individual who is able to build rapport and relationships across their team as well as with their customers.

Knowledge, Skills, Experience:

  • Proven experience in a call handling environment.
  • Excellent PC Skills including Microsoft Word, Excel, Outlook and Internet.
  • Excellent verbal and written communication skills and ability to convey information clearly and effectively.
  • Ability to effectively handle multiple tasks in a fast paced environment.

If you have experience within a phone-based customer services role and would like the opportunity to further your career, then please send me your CV in the first instance and I will then give you a call discuss.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age