Data Analyst Telford Permanent A Data Analyst is required to join my client in Telford a leading reinsurer and consolidator of Closed-Life services on a...
Customer Insight Manager
Home based with regular travel
Exciting opportunity to work in a newly created team within Financial Services as a Customer Insight Manager. You will be responsible for partnering with your key stakeholders to set a customer engagement strategy and drive digital adoption. You will conduct an end to end customer journey review to identify friction and opportunities and focus on continuous improvements. You will also be responsible for setting up a centre of excellence for customer engagement and embed customer analytical framework into the business to form a community of practice.
Excellent partnering skills
Experience of improving customer engagement
Strong and proven experience within similar role - compliance, customer services etc.
Excellent communication and presentation skills
Ability to influence decisions within a large organisation
If this sounds of interest and you would like more information / full role description, please apply on line today.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age