Customer Insight Manager

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Job Ref: 50184491
Sector: Data & Analytics
Date Added: 18 September 2017
  • Birmingham, West Midlands, England
  • Competitive
  • Conor Quinn
  • 0161 888 2518

Customer Insight Manager

Home based with regular travel

Salary: Competitive

Exciting opportunity to work in a newly created team within Financial Services as a Customer Insight Manager. You will be responsible for partnering with your key stakeholders to set a customer engagement strategy and drive digital adoption. You will conduct an end to end customer journey review to identify friction and opportunities and focus on continuous improvements. You will also be responsible for setting up a centre of excellence for customer engagement and embed customer analytical framework into the business to form a community of practice.

Experience:

Excellent partnering skills

Experience of improving customer engagement

Strong and proven experience within similar role - compliance, customer services etc.

Excellent communication and presentation skills

Ability to influence decisions within a large organisation

If this sounds of interest and you would like more information / full role description, please apply on line today.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age