Forecaster and Strategy Demand Planner - Oldbury - Perm

Job Ref: 50185012
Sector: HR & Facilities
Date Added: 29 August 2017
  • Oldbury, West Midlands, England
  • n/a
  • Yasmin Findlay
  • 0207 654 1135

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Forecaster and Strategy Demand Planner - Oldbury - Perm | Competitive Salary | Benefits | Permanent

As the Forecaster, you will be required to focus on the continuous improvement of our demand forecasting across both indoor and outdoor operations. This will include forecasting for the long, medium and short term.

You will be responsible for creating accurate forecasting models, using market leading tools and techniques and evaluating existing and new models to optimise forecasting accuracy

Forecaster and Strategy Demand Planner

What will I be doing?

  • Establish and embed best practise Demand Planning tools and techniques to optimise service and cost, from long term planning, through medium and short term forecasts of workload.
  • Scenario / simulation modelling on demand variation from market and weather conditions, impacts of new products or services including ad-hoc complex analysis on demand and supply
  • Provide the senior leadership team with the analytical information required to support strategic decision making and planning.
  • Delivery of effective communication to all key stakeholders and interested parties including Senior Managers to support effective decision-making and manage the relationships with the wider resource planning team
  • Proactively identify areas to improve the overall Customer Experience, using data and analysis techniques to support measurable positive change in a continuous improvement framework, overcoming resistance and providing support to all levels where necessary
  • Comply with agreed methodology, standards, policies and procedures to produce a consistent high standard of documentation, and ensure strong governance, sharing knowledge and providing feedback and ideas so that performance is continually improved.

Forecaster and Strategy Demand Planner

What do I need?

  • Very strong analytical skills and background, with experience forecasting for multiple contact centres and /or a field based work force.
  • Commercial knowledge of business and financial management, budget and long term forecasting
  • Multiple examples of different tools and techniques for forecasting and scenario planning
  • Linking and using analytics to deliver, support and influence business strategy
  • Ability to influence peers and senior leadership team to drive business results
  • Track record of working in a change led environment

Please submit your CV as this role is of an urgent nature Forecaster and Strategy Demand Planner .

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age