Customer Service Manager / Customer Service Team Leader

Job Ref: 50185091
Sector: Other
Date Added: 31 August 2017
  • Telford, Shropshire, England
  • £31,000 - £35,000 per Annum
  • Conor Quinn
  • 0161 888 2518

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Customer Service Manager / Customer Service Team Leader

Telford Exciting opportunity to work with our prestigious client in Telford. You will be responsible for leading a team of customer service agents ensuring best practice processes and highest levels of customer service throughout. Day to Day Managing reporting for the team Owning the career development and learning opportunities for team members Managing relationships - team, suppliers and customers Responsible for monthly planning to ensure targets are achieved Complete quarterly reviews and 121's with all team members Contribute to department wide initiatives and lead on projects Skills / Experience required Experience in leading teams or Projects Resource Management / Demand planning Performance management Excellent organisational and delivery planning skills Good presentation skills Able to gather and interpret data and information If this sounds of interest and you would like more information, please apply on line today.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age