1st/2nd Line Service Desk


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Job Ref: 50185411
Sector: Support & Administration
Date Added: 12 September 2017
  • Huntingdon, Cambridgeshire, England
  • Competitive
  • Alexandra Bainbridge
  • 0207 654 1427

1st/2nd Line Service Desk

Our client who are a Cloud, IT solutions and managed services provider are looking for a 1st to 2nd Line Service Desk Support to join their team for an initial 1 month contract based in Huntingdon.

This position will be working shifts between the hours of 8am to 6pm and will require the candidate to be On Call Monday to Friday and Saturday morning.

The ideal 1st/2nd Line Service Desk support will provide 1st and 2nd line IT support to both internal and external customers.

Roles and Responsibilities

  • To provide 1st / 2nd line technical support to customers including server, desktop and networking infrastructure.
  • To liaise with and build strong working relationships with key customer contacts.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers
  • Escalate issues in line with guidance.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.

Skills and Qualifications

  • MS Windows Server 2008
  • MS Windows Windows 7 / 8
  • MS Exchange 2007 / 2010
  • MS Office 2010 / 0365

If this position sounds of interest and you would like to know more then please apply now.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age