2nd Line Support Analyst

Job Ref: 50186876
Sector: Support & Administration
Date Added: 07 December 2017
  • Rickmansworth, Hertfordshire, England
  • £13 - £15 per Hour
  • Tony Kelleher
  • 0207 654 1146

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2nd Line Service Desk Analyst | Rickmansworth | Contract - 3 Months initially with the view to extend long-term

We are currently recruiting for an experienced a 2nd Line Support Engineer for our international client based in Rickmansworth on a 3 month initial contract with the potential to extend to a rolling 12 month contract afterwards. The role will be responsible for all manner of 2nd line incident management and resolution as well as escalating any issues where necessary.


  • Diagnose & resolve errors in the customers operational environment within agreed SLA timescales
  • Implement additional services into the customers operational environment in liaison with the other teams, as appropriate
  • Provide support as required for wide range of technical and project implementations (some out-of-hours)
  • Adhere to all relevant processes and reporting

Support Skills Required

  • Windows and remote user access support
  • MS Office & Outlook support
  • TCP/IP networks
  • Data cable patching
  • IE browser
  • Network printing configuration
  • AS400 use
  • Terminal emulation

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age