IT Support Engineer

Job Ref: 50187538
Sector: Support & Administration
Date Added: 22 November 2017
  • City of London, London, England
  • £130 per Day
  • Ezra Nelson
  • 0207 654 1187

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Our corporate client has a requirement for an IT Support Engineer to join their team based in their Central London office.

A strong understanding of Windows Server, IIS, Active Directory, Microsoft Office including legacy on premise Backend Application servers. Advanced knowledge of Microsoft Office (365 Suite) and Windows 10 is required. Troubleshooting, installation, configuration, maintenance and report writing skills will be used on a regular basis. An MCSE/MCSA/CCNA qualification together with knowledge of ITIL is desirable and recommended. This is a highly technical, client facing and challenging opportunity, to work for a stable, medium sized organisation.

The ideal candidate will be technically astute, proactive, and resourceful with an excellent customer focused communicator who is willing to be flexible between 1st and 2nd line support duties as demand and resources dictate. The environment is challenging and progressive with a focus on rollout of additional features of Cloud and Office 365. Working within a small but dedicated team delivering a comprehensive and feature rich portfolio of IT Services.

Purpose:

  • Provide Desktop / 2nd line technical support
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems, pro-active when dealing with user issues
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Support users in the use of computer equipment by providing necessary training and advice

This role is paying up to a maximum of £130/day and this is not negotiable!

It is a short term contract until the end of January with some scope to extend past that.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age