Service Architect / Process Designer

Job Ref: 50187568
Sector: Design & Architecture
Date Added: 22 November 2017

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Our corporate client has an immediate requirement for a Service Architect / Process Designer to join their team for a 6 month contracts which will primarily be based in their Hampshire office, however their will also be travel to London and West Yorkshire too.

Main Responsibilities / Deliverables (but will not be limited to):

  • Leads the design of Service Management services to support new business development opportunities.
  • Provides strategic advice and innovative designs to enable these to be implemented in a cost effective way, whilst minimising the impact on the current service levels and operational teams.
  • Deliver one or more service designs to support delivery of a pipeline of approximately £100m change. Contributes to the Design and Costing input for Service Management
  • Subject matter expert on Telecoms Service Management solution, making decisions on future service design, and providing advice and guidance to internal and customer teams.

Knowledge / Experience / Qualifications:


  • Extensive relevant Service Management and service operation experience
  • Experience of designing large and complex services
  • Experience of customer & supplier negotiation and relationship management
  • Exceptional analytical skills and excellent attention to detail
  • Demonstrable Presentation and Problem solving skills
  • Highly effective internal and external stakeholder management skills
  • Organised with excellent interpersonal skills
  • Excellent verbal and written skills
  • Working knowledge of the entire ITIL v3 Lifecycle
  • Working knowledge of Prince2 Project Management, experience of contractual change management process


  • Knowledge of the Smart North contract
  • Operational and Service Acceptance experience
  • Working knowledge of the M2M market
  • Experience of MS Visio

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age