Service Manager / Service Delivery Manager

Job Ref: 50188660
Sector: Service Delivery
Date Added: 11 January 2018
  • Birmingham, West Midlands, England
  • £50,000 - £60,000 per Annum
  • Rebekah Wynne
  • 0161 888 2511

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Service Manager / Service Delivery Manager

We are currently seeking a Service Manager to work for a leading organisation in Birmingham city centre.

The Service Manager will hold in-depth knowledge and experience of managing IT Service Providers with knowledge of industry best practice in process, controls, tools, standards and methods in IT Service Management. As a candidate, you will hold an expertise in IT Operations Management and IT Service Delivery based on industry leading frameworks such as ITIL and COBIT. You will hold in depth knowledge of industry with regard to IT, Cloud and Data Centre infrastructure and services

As a Service Manager you will hold experience across a number of key areas within service management including change management, incident management, demand management, service level management, service continuity management, availability management and people management.

You will be able to take ownership and manage of multiple suppliers to ensure effective resolution of Incidents and Problems. You will also be a strong influencer and facilitator who is able to build strong interpersonal relationships, and inform, guide and motivate Service Providers to deliver fully optimised Services in line with Business demand.

In return, you will get access to a fantastic benefits package and the opportunity to work within one of the UK's leading financial services organisations.

Please send your CV for further details. A full role profile is available on application.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age