Helpdesk / 2nd Line Support AnalystFour help desk / 2nd Line support analysts are required by our large financial services client to work on a...
Are you a talented Support Analyst who enjoys working with Google, MAC and windows?
You will be providing a line of technical support for a leading media company based in London, you will be delivering this with both remote telephony and desk-side, with a team of around 12 people.
Your duties will be to provide telephone, remote and desk-side support to the business, both locally and globally when needed, on a rotated basis, with diagnosing and resolving customer issues, whilst recording the issues via a Remedy call log system. You must be able to deal with handling volumes of contacts either via email, self-service or by direct contact and relaying this to the appropriate teams.
You will have a technical background and be knowledgeable with Windows 7, Windows 10 and MAC OSX, Active Directory and SCCM or Casper. You will also be keen to keep up to date with what is happening in the technical world. As well as that, being a support analyst, you will be comfortable with talking to people in a positive reassuring manner. Customer service is a must for this role, so if you have provided a high level and helpful service, it will go a long way. You will also be able to pick up skills and information easily.
You may have certain qualifications e.g. ITIL foundation or MCSE or an interest in development. The level of support, that being 1st and 2nd line can be used confidently when in a work environment. Any 3rd line support experience is desirable but not essential. Any Cloud based skills are welcome e.g. AWS.
The client offers flexible working hours (once established) which allows for a work- life balance, as well as this they offer an outstanding Pension Plan, 4x salary as well as an annual bonus. The team is wanting someone who will not only work alongside them but someone who will engage with them and offer any relevant ideas that could benefit the team.
Please note this role covers 35 hours a week and shift patterns vary covering Monday to Friday between the hours of 8am to 9pm, occasionally Sundays/ Bank holidays are to be covered.
Even if you're passively looking, please send you CV to Alisha.Brown@lorien.co.uk or give me a call for a confidential conversation on 0113 8878076.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age