Desktop Support Analyst

Job Ref: 50189186
Sector: Support & Administration
Date Added: 26 January 2018
  • Belfast, County Antrim, Northern Ireland
  • Competitive
  • Levado Francis
  • 44 207 654 1187

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IT Support Analyst

Our client has an URGENT requirement to hire a 2nd line IT Support Analyst. The role will be based in Belfast and requires you to support and maintain desktop IT services and also to provide desktop support to employees across multiple sites in the UK.

As the IT Support Analyst, your responsibilities will include:

  • Providing 2nd line desktop IT support to employees.
  • Providing support and maintenance of desktop services infrastructure which includes; desktops, laptops, printers, fixed line telephones and mobile hand held devices (e.g. PDA's, iPad's & smart phones)
  • Providing assistance by location for services such as Video Conferencing
  • Responding to and manage escalated customer queries in a timely and effective manner

Degree or similar in computing or proven previous experience in similar role is required.

Microsoft certification is desirable but not essential.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age