Technical Administrator / Customer Administrator

Job Ref: 50189213
Sector: Other
Date Added: 02 February 2018
  • Telford, Shropshire, England
  • £20,000 per Annum
  • Conor Quinn
  • 0161 888 2518

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Role: Technical Administrator / Customer Administrator

Location: Telford

Salary: Competitive

We are seeking an Administrator to join a financial services organisation to join an expanding team to provide efficient and effective administration of daily tasks in the claims department, the role will open up an opportunity to develop into role involving more responsibilities and the potential to develop new skills as training and guidance will provided in the role.

Key Responsibilities

  • Handle incoming calls and postal customer request, for a wide and diverse range of policies
  • Check understanding of customer requests and take personal responsibility that all tasks are met first time, accurately, first time.
  • Deliver accurate outputs to customers, respond to customer requests compliantly, accurately, professionally and efficiently
  • Accurately update administration systems internally
  • Maintain processing requirements

Key Skills

  • Excellent listening skills
  • Customer empathy
  • Excellent call handling interpersonal and communication skills
  • Complaint avoidance
  • Clerical accuracy
  • Good literacy skills
  • Ability to remain composed and focus on the customer when under pressure
  • Proven ability to adapt to change and have a flexible attitude to work

You will be joining a company focused on internal development and growing employees skill set. Along with this you will obtain a competitive salary along with a number of additional benefits.

Please call or send your CV for further details

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age