Customer Service Manager / Call Centre Manager

Job Ref: 50189837
Sector: Other
Job Type: Permanent
Date Added: 11 July 2018
  • Telford, Shropshire, England
  • £29,000 - £50,000 per Annum
  • Conor Quinn
  • 0161 888 2518

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Role: Customer Service Manager / Call Centre Manager

Location: Telford

I am currently recruiting on behalf of a leading Financial Services organisation that requires an experienced Customer Service Manager for a vacancy to join their expanding team. You will have access to excellent in house training in order to develop your career with a growing organisation along with a fantastic salary & benefits package in addition. In this role you will be expected to manage a team in the provision of efficient service to our customers across different business operations.

Key Responsibilities

  • Ensure all work is completed across the team each day with customer service call centre queues managed to agreed SLA's
  • To support the team on how to approach deliveries to meet SLA's
  • Ensure effective and compliant daily management of tasks and maximise capability through the use of one and done process
  • Interrogate MI on work position, and team achievement, take action and improvements where needed

Essential Skills

  • Strong interpersonal, motivational and communication skills
  • Strong organisational and planning skills
  • Ability to deliver individually and through teams
  • Proven ability to adapt to change and have a flexible working attitude
  • Self-motivation, self-awareness and positivity
  • Ability to define and refine analysis skills and techniques appropriate to relevant scenarios

The Customer Service Manager role will be based in Telford and comes with a competitive salary along with:

  • Annual Leave
  • Company pension scheme
  • Private medical insurance
  • Employee assistance programme
  • Life assurance

If you're interested in this role please send me your CV asap and I will then give you a call to discuss

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

10/08/2018 10:13:49
GBP 29000 29000.