Head of Service Delivery / Service Management

Job Ref: 50190091
Sector: Network, Telecoms & Infrastructure
Date Added: 26 February 2018
  • Cambridge, Cambridgeshire, England
  • Competitive
  • Conor Quinn
  • 0161 888 2518

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Head of Delivery - Logistics, Staging and Network Services

Head of Service Delivery / Service Management - Role can be home based with travel to sites across the UK with a particular focus on Midlands / Milton Keynes area

We are currently seeking a Head of Delivery for a leading IT Service Provider. The Head of Delivery will be required to manage end to end performance and commercial benefits from a Logistics based outsource agreement and other associated contracts.

The Head of Delivery will be responsible for forecasting of demand associated with Logistics, Staging and Network Delivery. They will manage supplier performance in terms of cost and operation performance metrics and be responsible for providing quotations for project activities via suppliers and managing the commercial process for cost allocations. They Head of Delivery will attend supplier review meetings, producing reports and estimating service credits, and analysing contractual performance against agreed contractual performance parameters. They will be responsible for holding supplier accountable for overall performance, SLA compliance and reporting accuracy.

To be successful in this role, you will hold the following skills and experience;

  • Experience at senior operational / contractual / commercial management level
  • Excellent communication skills both with internal and external stakeholders
  • Practical experience managing Logistics Services via outsourced operating model
  • Ability to manage external suppliers effectively
  • Good analytical skills and proficient in ExcelPlease apply online for consideration.
  • This is a fantastic opportunity to join one of the UK's most successful technology providers.

Please apply online for consideration

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age