Application Support Analyst / Engineer

Job Ref: 50190626
Sector: Support & Administration
Job Type: Permanent
Date Added: 17 May 2018
  • City of London, London, England
  • £30,000 - £35,000 per Annum
  • Sam Blinman
  • 0203 910 9429

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Application Support Analyst / Engineer - London - Permanent

Seeking a talented Application Analyst/Engineer to join a growing Service Operations team working international FinTech based in London.

Working as the technical bridge between the software engineers, customer operations, product management and the production infrastructure, the Service Operations team interacts with virtually all areas of the business providing technical insight to keep a stable environment 24/7. The team ultimately owns and controls the whole production stack, from our websites and mobile apps all the way to the innovative backend applications that underpin our entire business.

As an Application Support your responsibilities will be:

* Be part of a team responsible for the monitoring of highly available production systems, networks and customer facing applications* On-call rota providing full 24x7 coverage* Responsible for 1st & 2nd level system and application support of mission critical systems and escalation to 3rd level teams where necessary* Build strong relationships with other engineering teams to develop smoother internal co-operation.* Monitoring & metrics gathering for all systems, network and applications* Work with the Team Lead to improve the overall efficiency of the support process and reduce manual effort across the production architecture* Responsible for end to end Incident, Change and Problem Management for all incidents in production, including but not limited to the following,o Initial triage of issueso Managing bridge lines for major system outageso Providing regular communications to the business during a Major Incidento Initiating escalation process and procedures to ensure timely response and resolution of all issues* Carry out post-mortems following major systems outages and communicating follow-up actions to the relevant teams* Identify and implement improvements to delivery of effective and efficient engineering support byderiving insight from metrics* Work with the business to understand and implement complex requirements* Keep a constant eye on changing industry ideas and practices, and monitoring emerging technologiesSkills & Experience Required* Extensive experience monitoring and managing mission critical systems in a 24/7 environment* Proven experience and knowledge of ITIL processes within a fast-paced, web based, supportenvironment* The ability to take control of, and lead, major incident investigations and chair post-mortem meetingsinvolving a wide range of people from technical to development to Executives* Excellent written and verbal communication skills and a customer focused mind set* Able to understand technical discussions and solutions to communicate and explain these effectively tonon-technical personnel

Please apply today or call Sam @ Lorien on 0203 910 9429 for more information about the position.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
16/06/2018 10:15:34
GBP 30000 30000.