Entry Level - Application Support Analyst / IT Support

Job Ref: 50191960
Sector: Support & Administration
Job Type: Permanent
Date Added: 08 May 2018
  • Chatham, Kent, England
  • £22,000 - £25,000 per Annum
  • Conor Quinn
  • 0161 888 2518

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Role: Entry Level - Application Support Analyst / IT Support

Location: Chatham

Salary: Competitive

I am currently recruiting on behalf of a leading IT Services organisation that requires a Trainee/Entry Level Application Support Analyst to join their expanding team. You will have access to excellent in house training in order to develop your career with a growing organisation along with a fantastic salary & benefits package in addition.

As an Application Support Analyst you will providing customer support across a number of bespoke applications providing resolutions to customer enquiries and support incidents from a variety of sources.

Responsibilities

  • Receiving and accurately logging enquiries, identifying and categorizing incidents and assigning priorities to jobs logged
  • Perform initial resolution of non-complex enquiries and issues and provide the first line of support to both internal and external queries
  • Delivering an exceptional service experience by ensuring that customer enquiries/ incidents are responded to in a professional manner
  • Creating internal development requests where systems enhancements are required

Essential Skills

  • Proven experience in a customer support role, including telephone based customer service experience
  • Strong communication skills and be able to effectively communicate with people at various degrees of technical understanding
  • Self-motivated and driven with the ability to multi task and respond well under pressure
  • Basic understanding or an interest in working with XML, SQL languages

The Application Support Analyst role will be based in Chatham and comes with a competitive salary along with:

  • 25 days holiday + bank holidays
  • Company pension scheme
  • Private medical insurance
  • Employee assistance programme
  • Life assurance

If you're interested in this Application Support Analyst role then please send me your CV asap and I will then give you a call to discuss

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
07/06/2018 14:56:57
GBP 22000 22000.