Service Delivery Manager / Service Manager Central LondonWe are currently seeking a customer facing Service Delivery Manager for a leading organisation based in central London.The...
Service Delivery Manager / Service Manager - Central London
We are currently seeking a customer facing Service Delivery Manager for a leading organisation based in central London.
The Service Manager / Service Delivery Manager will be required to work across multiple customer accounts, ensuring the service delivered is in line with the agreed scope of work and to encourage best practice service delivery. They will be responsible for communicating and interfacing with the delivery team members, partner and end-user where required, to ensure that best practice systems and processes are used and that an ethos of continuous improvement is developed across the teams to deliver better quality services to partners/customers.
The Service Manager will be responsible for reporting KPIs, project activities and service improvements, managing staff, associated development reviews, leave cover, recruitment and any other relevant HR matters. They will act as the first point of escalation for all delivery matters for associated contracts and escalate and report on incidents, problems, and escalations as necessary. They will work collaboratively with Service Management to deliver high standards to partners and or customers
To be successful in this role you will hold experience working in a multi-site, national capacity with strong customer facing skills including commercial P & L experience. You will hold strong resource management and asset management with experience of business continuity planning. The candidate will have strong leadership skills to ensure that a team ethos is development with a culture of continuous improvement. They will have a positive and can-do attitude with the ability to motivate and encourage teams whilst being able to use patience and diplomacy. The role holder will have the ability to work under pressure and to maintain a professional approach irrespective of the difficulties.
Please apply online for consideration.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age