Service Delivery Manager - Video Conference Technology

Job Ref: 50192254
Sector: Service Delivery
Job Type: Contract
Date Added: 16 May 2018

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Service Delivery Manager - Video Conference Technology

My client is a Large Pharmaceutical Company who are currently looking to recruit a Service Delivery Manager

The key responsibilities for this role includes:

  • Manage vendor and consult on existing and future Webcasting architecture and solutions
  • Provide technical design and support for equipping Pfizer conference room and event space with respect to audio visual, broadcast and video conferencing equipment
  • Work with Global Operations & Site Support teams globally to ensure services delivered are aligned with global standards, client and local requirements
  • Oversee the Incident Management process, ensuring that meeting-impacting incidents are addressed and resolved in a timely fashion, both internally and by vendor
  • Assist with root cause and trending analyses for any conference-related incidents and issues
  • Partner with customers and meeting coordinators to plan, organise and deliver events
  • Bring new video conferencing systems online, manage database updates to support, test/certify with vendor

The key experience and knowledge required for this role includes:

  • Video conference technology experience in a multi-platform, distributed, global organisation
  • Managing a high volume of complex multi-site audio, video and web-based events, preferably in a large, global environment
  • Planning and delivery of multi-site video, audio and streamed events/webcasting
  • Managing activities of third-party vendors
  • In-depth knowledge of the conferencing technology industry
  • Managing customer and supplier relationships

This is a contract role working for a top company as a Service Delivery Manager.

To apply please contact:

Henry Wilson


0207 654 1117

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

15/06/2018 12:56:07