Knowledge Manager - ServiceNow

Job Ref: 50192350
Sectors: Business Change, Strategy & Analysis, Software Development, PMO, Project & Programme Management, Consultancy, Network, Telecoms & Infrastructure, Other
Job Type: Contract
Date Added: 25 May 2018

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Knowledge Manager

Our financial client is looking for a Knowledge Manager who will work with people across the range of IT, Change and Business functions. This role is based in Edinburgh and will be for an initial 6 months.The successful candidate must be assertive, but able to build and maintain good relationships.

Role Objectives

  • Create and evangelise an overall Knowledge Management strategy
  • Create effective and high quality knowledge articles which support the Knowledge Management strategy.
  • Ensure that the knowledge bases are managed and maintained with appropriate Key Performance Indicators.
  • Champion the Knowledge Management culture by encouraging and supporting the representatives across the organisation to adopt and be fully engaged in the process.
  • Identify opportunities to improve the Knowledge Management process which support the KM Objectives and lead the opportunities through to completion.
  • Support the efforts of Service Design & Transition staff as they introduce new services to the Production environment
  • Highlight and manage operational risks accordingly.

Candidate requirements

  • Able to fully understand the goals of an IT support function and needs of end users by immersing yourself in their environment
  • To understand industry standards relating to Knowledge Management
  • Detailed experience of knowledge analytics and article promotion within Service now
  • A clear understanding of Knowledge Management Best Practices
  • An understanding of industry standards relating to Knowledge Management
  • Excellent communication, written and presentation skills
  • Tenacious individual with strong motivation
  • ITIL qualifications beyond Foundation level
  • Specific implementation experience of Knowledge into Service Now
  • Demonstrable experience in deploying Knowledge Base articles in a logical manner for a global audience
  • Experience implementing Knowledge Centred Support principles is highly desired

Should this position be of interest please submit your CV and I will be in contact by telephone as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

24/06/2018 14:09:45