Change Manager

Job Ref: 50194553
Sectors: Support & Administration, Business Change, Strategy & Analysis, Service Delivery, Software Development, PMO, Project & Programme Management, Other
Job Type: Contract
Date Added: 03 August 2018
  • Edinburgh, Scotland
  • Competitive
  • Darcy Niven
  • 0131 257 4985

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Change Manager

Our financial client is recruiting for a Change manager to join there Edinburgh team for a 6 months contract.

Essential experience:

  • Experience dealing with high volumes of change in a timely manner
  • Experience managing technical conflict and scheduling appropriately
  • Solid experience of technical infrastructure and the ability to understand interdependencies between components within a technical change
  • Experience reviewing technical planning and the ability to assess the suitability of those plans without necessarily understanding all of the technical detail
  • Experience managing stakeholder conflict in a professional manner
  • An excellent understanding of the relationship between good change governance and Customer service protection and the ability to apply common sense in order to deliver outcomes safely
  • ITIL V3 foundation qualification
  • Experience working within an enterprise environment with more than 1000 customers
  • Experience taking escalations where a satisfactory outcome cannot be achieved for all
  • Experience in guiding an organisation towards evolving change governance maturity
  • Experience Setting, Adjusting and interpreting KPI's for change management where MI may be difficult or non existent
  • An understanding of industry standards for process governance and the ownership of benchmarking our process and improving our maturity scores


  • Service now ITSM toolset experience within a change management environment
  • ITIL v3 intermediate or better qualification
  • Experience generating and creating reporting within change. Good presentation skills
  • Experience working within a financial services company
  • Experience working in other ITS governance functions to give a well rounded experience set
  • Experience presenting to large audiences and conveying technical process to non technical audiences
  • Demonstrable experience working externally from your organisation with Vendors related to change management understanding future trends, new ITSM toolset releases and the ability to translate that experience into service improvement


  • ITIL V3 foundation
  • ITIL V3 Intermediate 12 points or greater
  • Lean six sigma certification is desirable

Should this position be of interest please submit your CV and I will be in contact by telephone as required

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

02/09/2018 15:21:11