Digital Project Manager - Customer Experience

Job Ref: 50194575
Sector: PMO, Project & Programme Management
Job Type: Contract
Date Added: 06 August 2018
  • Uxbridge, Middlesex, England
  • £500 - £525 per Day
    DAY
  • Henry Wilson
  • 0207 654 1117

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Digital Project Manager - Customer Experience

My client is a FTSE100 who are currently looking to recruit a Digital Project Manager to work in a new Multichannel Marketing & Commercial Effectiveness team

Major goal of the team is to challenge, support and enable the business to foster customer loyalty through high-quality interactions, harnessing and integrating the power of digital technologies into our business operations.

The key responsibilities for this role includes:

  • Oversee the end-to-end process of creation, storage, distribution and stock management, ensuring appropriate governance and safety requirements are met and any necessary business monitoring is carried out - for example how we store, distribute and recall product samples as well as commercialise on buying signals.
  • Digitalise material provision where appropriate and minimising hard copy print items i.e. supply of materials online or via apps
  • Identify the needs for change across the current end-to-end process, seeking to simplify, automate and enhance customer experience
  • Implement and embed the team's broader CX vision over the customer operation, and cross functionally

The key experience and knowledge required for this role includes:

  • Lead the development of new solutions to meet customer's changing expectations
  • Able to analyse customer metrics, including Net Promoter Score, draw insights and propose appropriate action
  • Understands Rapid Process Automation and looks to automate processes wherever possible, collaborating with Tech in order to do so
  • Oversees relationship(s) with current and new 3rd party suppliers

This is a contract role working for a top company as a Digital Project Manager.

To apply please contact:

Henry Wilson

Lorien

0207 654 1117

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
05/09/2018 12:58:01
GBP 500 500.