Digital Project Manager Customer ExperienceMy client is a FTSE100 who are currently looking to recruit a Digital Project Manager to work in a new Multichannel...
Digital Project Manager - Customer Experience
My client is a FTSE100 who are currently looking to recruit a Digital Project Manager to work in a new Multichannel Marketing & Commercial Effectiveness team
Major goal of the team is to challenge, support and enable the business to foster customer loyalty through high-quality interactions, harnessing and integrating the power of digital technologies into our business operations.
The key responsibilities for this role includes:
- Oversee the end-to-end process of creation, storage, distribution and stock management, ensuring appropriate governance and safety requirements are met and any necessary business monitoring is carried out - for example how we store, distribute and recall product samples as well as commercialise on buying signals.
- Digitalise material provision where appropriate and minimising hard copy print items i.e. supply of materials online or via apps
- Identify the needs for change across the current end-to-end process, seeking to simplify, automate and enhance customer experience
- Implement and embed the team's broader CX vision over the customer operation, and cross functionally
The key experience and knowledge required for this role includes:
- Lead the development of new solutions to meet customer's changing expectations
- Able to analyse customer metrics, including Net Promoter Score, draw insights and propose appropriate action
- Understands Rapid Process Automation and looks to automate processes wherever possible, collaborating with Tech in order to do so
- Oversees relationship(s) with current and new 3rd party suppliers
This is a contract role working for a top company as a Digital Project Manager.
To apply please contact:
0207 654 1117
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age