First Line Incident Management Specialist

Job Ref: 50195408
Sector: Network, Telecoms & Infrastructure
Job Type: Permanent
Date Added: 10 September 2018
  • Nelson, Lancashire, England
  • £19,500 per Annum
  • Mojan Balak
  • 44 161 507 7272

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Opportunity to be working as a First Line Incident Management Specialist based in Nelson

You would have the opportunity to work with the UK's largest independent organisation in IT and telecoms, providing support to the customer service teams and managers.

You will take accountability of customer faults through to a satisfactory resolution, working with external and internal customers, as well as 3rd party suppliers. Your responsibilities will include handling complex queries and customer escalations, taking full ownership through to identifying solutions or handing across to the relevant 2nd line team. You will be explaining things in a clear, concise manner both verbally and in writing to both internal and external customers.

You must have excellent verbal and written communication skills, with a background in telecoms, and be proficient in IT systems.

The company prides itself of progression opportunities.

  • 25 days holiday + bank holidays
  • Company pension scheme
  • Private medical insurance
  • Employee assistance programme
  • Life assurance

Apply now or contact:

Mojan Balak

Lorien Recruitment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

10/10/2018 13:29:34