3rd Line Support

Job Ref: 50196133
Sector: Support & Administration
Job Type: Permanent
Date Added: 12 October 2018
  • City of London, London, England
  • £30,000 - £40,000 per Annum
  • Amy Chinery
  • 44 203 909 5189
Lorien https://www.lorien.co.uk https://www.lorien.co.uk/-/media/lorien/logos/lorienlogoweb189x84.png

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3rd Line Support, Perm, London.

We are looking for a 3rd Line engineer who can help expand our team!

As a 3rd Line Network Support Engineer you will be a key member of the support team and will be involved in providing up to 3rd level support and acting as an escalation point for the support desk team.

Your Key Responsibilities:

  • To provide 3rd line technical support to customers including server, desktop and networking infrastructure.
  • To liaise with and build strong working relationships with key customer contacts.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
  • To work with other support staff to build knowledge and skills pertinent to the sites supported.
  • To take a proactive approach to customer IT systems to ensure problems are avoided and the longer term development of the customer IT systems are considered.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.

Essential - Must have XenApp + 2 of the following:

  • Citrix XenApp - must have
  • MS Windows Server 2008R2 or above
  • Microsoft Exchange
  • Azure
  • Office 365
  • VMware (qualification desirable)
  • Hyper-V


  • VOIP - Trader Systems or Cisco Telephony
  • Disaster Recovery experience
  • MSP experience

If this role is of interest to you, please apply online or call 0203 909 5189 to discuss further.

3rd Line Support, Perm, London.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

11/11/2018 13:17:50
GBP 30000 30000.