3rd Line Network Engineer

Job Ref: 50196296
Sector: Network, Telecoms & Infrastructure
Job Type: Permanent
Date Added: 11 October 2018
  • Hatfield, Hertfordshire, England
  • £27,000 - £32,000 per Annum
  • Tiffany Lingham
  • 0207 654 1407
Lorien https://www.lorien.co.uk https://www.lorien.co.uk/-/media/lorien/logos/lorienlogoweb189x84.png

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3rd Line Network Engineer (SC / DV Cleared) - Stevenage - Perm

A 3rd Line Network Engineer is required to join a FTSE 250 PLC IT Managed Service Provider on a permanent basis.

Location: Stevenage

Salary: Flexible

Skills required of the 3rd Line Network Engineer:

  • Cisco Switching - IOS and NXOS Switches, 6509 and Nexus Core and Cisco edge switches.
  • IPAM - Efficient IP IPAM solution

Role and Responsibilities of the 3rd Line Network Engineer:

Technical 80%

  • Fault Management - In depth Call and incident Management - Customer facing
  • Escalations - Ensure the right technical level input is provided for all assigned escalations
  • Service Design - Support the Operational and Design Architects to provide a customer design that meets customer and the company's requirements
  • Changes - Manage and implement all Non Standard and Standard Technical requests
  • Pro Active - Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet the company's and customer expectations
  • Tooling - Integrating in house tools into customer environments

Administration 20%

  • Documentation - It is critical for all customer documentation to be kept 100% up to date.
  • Participate in team and sector meetings
  • Utilise the business tool suite to manage day to day tasks
  • Ensure accurate completion of all incident records and associated paperwork
  • Updating - the call management system as required
  • Reporting - Assist with SLA reporting when required
  • Security - Adhere to Security Policies
  • Worksheets - Update accurately worksheets and system pricing tools as documented

For a full list of benefits and further detail on the company, please apply now.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

10/11/2018 14:58:28
GBP 27000 27000.